Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Hangzhou Linan Zhonghe Metal Products Co., Ltd. ("ZentFab", "we", "us") collects, uses and protects information you submit through zentfab.com. By using this website or sending us an inquiry, you agree to the practices described below.

1. Information we collect

We only collect information you voluntarily provide when requesting a quote or contacting us, including:

  • Your name, company name, email address and phone / WhatsApp number;
  • Product interest, material preference and estimated quantity from the inquiry form;
  • Drawings, sketches, specifications and any files or messages you send us;
  • Basic technical data such as browser type and pages visited, used to keep the site working.

2. How we use your information

  • To respond to inquiries and prepare quotations;
  • To manufacture, communicate about, and deliver your orders;
  • To provide customer support and order-related documentation;
  • To improve our website, products and services.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

3. How we share information

Information is limited to staff who need it to handle your inquiry or order. We use trusted service providers only to operate essential functions — for example, the form-delivery service that forwards your website inquiry to our inbox and freight/logistics partners needed to ship your order. These providers may not use your information for unrelated purposes.

4. Confidentiality of designs

Your drawings, samples and project details are treated as confidential and are never shared with or reused for other customers. We are willing to sign a mutual non-disclosure agreement (NDA) on request.

5. Data retention

We retain inquiry and order records for as long as needed to provide our services, meet legal/tax obligations, and resolve disputes. You may request deletion of your personal data at any time.

6. Cookies

The site uses only cookies or local storage that are necessary for it to function. If analytics or advertising tools are added in the future, this policy will be updated and, where required, consent will be requested.

7. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may object to certain processing. To exercise these rights, contact us using the details below.

8. International transfers

As a China-based manufacturer serving global customers, your information may be processed in China. We take reasonable steps to ensure it is protected in line with this policy.

9. Contact us

For any privacy question or request, contact:

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